What to Do Right Now if a Tree Has Fallen
First, get everyone away from the tree and out of any room it came through. If a line is down or the tree touches wires, stay well back, call 911 and your power company, and leave the tree alone.
A tree resting on a roof is still carrying weight, and cutting the wrong piece can drop it further into the house. Emergency cuts are also made on wood that is twisted and loaded in ways nobody planned, so even a handy homeowner should not start with a chainsaw.
Call for emergency tree service if you see:
Emergency Tree Service in Raleigh: What Happens When You Call
Emergency tree service is for a tree that has already hit something, or is about to. Timberman takes those calls around the clock, and a person on our team answers, even at 3:30 in the morning. We do not use AI or automated texts. When you call, be ready to say what the tree hit, whether anyone is hurt, whether power lines are involved, and how a truck can reach the tree.
From there, every emergency job follows a strict order: make it safe, take the weight off, then clear up.
01
Making the Scene Safe
The crew's first job is keeping people clear and understanding the load. We set out signage and study how the tree is resting: which parts carry weight, which parts are hanging, and what might move when a cut is made.
02
Taking the Weight Off
Next, the tree comes off your house, car or fence. We do not rush cuts on a tree lying on a roof, because the wrong one can shift it further into the house.
03
Opening the Driveway and Clearing Up
Once the hazard is off the structure, brush goes through the chipper and wood goes onto our dump trucks.
04
Before the Roofer Arrives
Photograph the damage for your insurer before the tree is moved, if it is safe to do so. Emergency tree service in Raleigh follows the same rule as every Timberman job: we do not accept payment until after you have verified our work and you are satisfied. Our crew is covered by workers' compensation, and liability and equipment insurance are in place, which matters more than usual when someone is cutting a tree off a damaged roof at night. When the emergency is over, you will know exactly what was done, and what still needs a roofer or another trade.
Why Raleigh Calls Timberman When a Tree Comes Down
A Person Answers at 3:30 a.m.
Call 252-903-2880 in the middle of the night and you reach someone on our team. No AI, and no automated text promising a callback while a tree sits on your roof.
Our Crane, Not a Rental
Big trees on roofs are safest lifted off in sections.
Careful Cuts Under Pressure
A tree on a roof is not a race. The crew reads how the weight is resting before the first cut, so taking the tree off does not push it further into your home or tear more of the roof.
Payment Waits Until It Is Done
Even in an emergency, nothing is due up front, and nobody asks for a deposit at the door. We do not accept payment until the tree is off, the driveway is clear, and you have verified our work and you are satisfied.
What to Expect During Emergency Tree Service
A clear plan from the first conversation through the final walkthrough.
Call 252-903-2880
Tell the person who answers what the tree hit and whether any lines are down. If anyone is hurt or wires are involved, call 911 first.
Crew on the Way
We confirm your address and send the crew with the equipment your situation needs, whether climbing gear, the crane or both.
Make Safe and Remove
Signage goes up, the load is assessed, and the tree comes off the structure in controlled sections, lowered by a climber or lifted by crane.
Clear the Site, Then Pay
We clear the driveway and debris, walk the property with you, and w
How Much Does Emergency Tree Service Cost in Raleigh?
Emergency tree service is priced by the job, based on what the crew finds when it arrives. No two emergency calls look alike. The main variables are the size of the tree, what it landed on, whether the crane is needed, how much cleanup follows, and how carefully the tree has to come apart to avoid more damage.
Roof, siding and fence repairs by other trades are not part of the price, and neither is a full yard cleanup unless you ask us to add one. As on every Timberman job, we do not accept payment until after you have verified our work and you are satisfied.
Related Tree Services
We Provide Emergency Tree Service Across the Triangle
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Emergency Tree Service FAQ
Call us with any question about the work or your trees.
